Terms and Conditions

Welcome to Townup (“we,” “our,” or “us”). By using our services, making donations, or interacting with our platform, you (“Donor”) agree to the following Terms and Conditions. These Terms and Conditions outline your rights and obligations as a donor, the use of your personal information, and other important provisions. Please read them carefully.

1. Acceptance of Terms

By accessing our platform and making a donation, you agree to comply with and be bound by these Terms and Conditions, as well as any additional guidelines, rules, and terms presented to you during the donation process.

2. Donor Information and Privacy

2.1 Collection of Information

2.2 Use of Information

Your personal information will be used to:
• Process your donations and provide receipts.
• Communicate with you about your donations, including thank you notes and updates on the impact of your contributions.
• Customize your experience on our platform, ensuring the information and content you receive is relevant to your interests.

2.3 Sharing Information with Donees

To improve our services and enhance the donor experience, we share certain aspects of your donation information (such as the time and amount of donations, and general donor preferences) with the organizations (donees) you support. This sharing helps donees better understand their donor base and tailor their outreach and engagement strategies to meet your needs and preferences. Personal information such as your name and contact details will not be shared without your explicit consent, except as necessary for tax receipt issuance or compliance with legal obligations.

3. Security of Information

We implement industry-standard measures to protect your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure. By providing your information, you acknowledge that you are aware of these risks.

4. Donor Responsibilities

4.1 Accurate Information

You agree to comply with all applicable laws and regulations in connection with your donations and use of our services.

4.2 Legal Compliance

You agree to provide accurate and complete information when making a donation. It is your responsibility to update any changes to your contact or payment information.

4.3 Non-Refundable Donations

Once a donation is made, it is non-refundable. If you have made a donation in error or experience a technical issue, please contact us within the hours of 8am-7pm EST Monday-Friday within 7 business days of the donation date.

5. Communications and Preferences

By donating, you consent to receive communications from us and the donees you support. These may include thank you messages, impact reports, newsletters, and invitations to events. You can update your communication preferences or unsubscribe from non-essential communications at any time.

6. Rights and Ownership

6.1 Intellectual Property

All content provided on our platform, including text, graphics, logos, and software, is the property of Townup or its content suppliers and is protected by applicable copyright laws.

6.2 License to Use

You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes.

7. Liability and Disclaimers

7.1 No Warranty

We provide our services "as is" without any warranties, express or implied. We do not guarantee the accuracy or completeness of the information provided by donees or other third parties.

7.2 Limitation of Liability

In no event shall Townup be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the platform or donations made, even if we have been advised of the possibility of such damages.

8. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be effective immediately upon posting to our platform. We encourage you to review these terms periodically to stay informed about your rights and obligations.

9. Contact Information

For any questions or concerns about these Terms and Conditions or the use of your personal information, please contact us at 2164104066 or [email protected].

By continuing to use our platform and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our services. This Terms and Conditions page ensures that donors are informed about how their information will be used and shared, while also outlining their responsibilities and the limitations of liability for your organization.