Privacy Policy

Welcome to Townup (“we,” “our,” or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you use our website https://townup.co or make donations through our platform. By using our site and services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect the following types of personal information:

For Individuals:
• Personal Identification Information: Name, email address, phone number.
• Financial Information: Credit card, debit card, or bank account details for processing donations.
• Usage Data: Information on how you interact with our website, such as IP address, device type, and browser settings.

For Organizations:
• Business Identification: Name, contact details, EIN (Employer Identification Number).
• Campaign Data: Campaign information, photos, videos, and other details shared for public display.

2. How We Use Your Information

For Individuals:
• To send updates, thank-you messages, and personalized content related to donations, including photos and videos showing how donations are used.
• To process financial transactions securely.
• To communicate via email or app notifications (based on user preferences).
• Optional Targeting: Your information may be made available to businesses for targeted marketing, but businesses must compensate individuals for this access.

For Organizations:
• To display campaign details and contact information publicly.
• To provide transparency to donors regarding campaign performance and funds received.

3. Consent and User Rights

• Consent: Users must provide explicit consent for data collection when signing up. You may choose to opt in or out of communications, including email or app-based notifications.
• Data Access and Deletion: You have the right to request access, modification, or deletion of your personal data. To exercise your rights, please contact us at [email protected].
• Opt-Out: Users may turn off marketing communications via their account settings or email preferences.

4. Sharing Your Information

We share personal information only in limited circumstances:
• With Organizations: The contact details of individuals who donate will be shared with the organization they are supporting.
• With Third-Party Vendors: For payment processing and secure transaction handling. We use Stripe, which adheres to industry-standard security measures.
• Optional Third-Party Access: We may provide businesses access to individual data for targeted marketing, but only with explicit user consent and compensation to the individuals.

5. Data Security

We take the security of your data seriously. We use industry-standard encryption technologies and secure storage to protect your information. However, no online transmission or storage system is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Financial information is stored securely by our payment processor, and sensitive data is deleted once no longer required.

7. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our services or legal obligations. Users will be notified of any significant changes via email or within the app.

8. Contact Information

For any questions or concerns regarding this privacy policy, please contact us at:
• Email: [email protected]
• Phone: 216.410.4066